Yes, it is 100% secure to purchase on our website. We take your privacy of your information seriously, and apply trustworthy third-party software including Secure Sockets Layer ('SSL') for all financial transactions.

Sorry, you can't make changes to your order once it's placed. Our system will receive your order and starts processing your order once it's placed, and our shipping department will receive the order and start the shipping so please make sure to check the information carefully when placing the order.
If you have any issue concerning your orders, you can feel free to contact us at [email protected].

You can check our website's footer link and visit "Track My Order"  page to check the status of your order. You should have the order number and email to check it.

Yes you can use discount codes you find in social platforms and deals websites if they are still valid to use. You can apply the code during checkout.

Sorry, you can't stack discounts on the same order. You can choose the biggest discounts to use.

Yes, we have our official Amazon, eBay and Walmart storefronts. They are legit. Please feel free to make your purchase there if you want.

Yes, we provide warranty for all products. You just need to register your warranty here  and enjoy it!

You can check more details on our warranty page.

You can register a warranty for your products on our warranty  page.

We only provide the warranty for products that purchased on our official sales channels and authorized stores, currently we only provide the warranty for products purchased on ningo.com, NINGO Amazon storefront, NINGO eBay storefront, NINGO Walmart storefront, and our authorized resellers and wholesalers. If you have questions about the warranty of your purchased products, please feel free to contact our support team at [email protected], we will help you out!

You can find the claim warranty page in our footer links, or just visit here.

Sorry, currently we do not provide repair services. For more details, you can take a look at our warranty page.

Yes, you can check the universal size chart in our size chart page, for detailed size chart, you can check it in product page.

If you want detailed size chart, please refer to the size chart in product page. The universal size chart page is provided for reference.

There is no industrial standard for footwear. We tried our best to provide detailed size information for your reference. If you have any questions about the sizes before purchasing, feel free to contact us.

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We do provide half sizes for certain styles, you can check the product page to check whether it has half size or not, if you have any further questions, feel free to contact us.

We will confirm the case, if it's our fault to send the wrong size to you, we will take the responsibility for sending the right size to you and cover the return fees for you.

Sorry, we do not offer free returns at present. You can ask for a return and we will refund you for the order, while you have to cover the shipping fees yourself.

To provide better shopping experiences to our customers, we provide expedited shipping for both guest customers and registered members and guest customers only have to pay $9.9 for using our expedited shipping, registered members enjoy free shipping. Usually it will take around 3-5 business days to deliver.

Yes, we offer free shipping for our registered members, and only charge $9.9 for guest customers. You can sign up here to become our member and enjoy free shipping!

You should contact us asap, we will try our best to correct it for you while we can not assure you we can get it right because our shipping department will ship the orders according to our order system. You will have to take the responsibility for filling the wrong address.

Currently, we only ship to United States. We will try our best to bring our products to more regions in the world.

Sorry, we do not have one-day shipping service, we use expedited shipping and the usual delivery time is around 3 business days.

Our orders are mostly fulfilled by Amazon, the package you receive may be printed with Amazon logos, it's not a sign that we are affiliate with Amazon.

You can check the details on our return policy page, visit here.

Please contact us at [email protected]  and return the items within 30 days of receipt.

Sorry, we do not provide free exchange services, if you have questions about the products, feel free to contact us, our support team will take care of it.

Please drop an email to [email protected]  with your order number and reason, our support team will solve it for you.

Usually, it will take 3-5 business days for you to receive the refunds after we confirmed your request.

We accept credit cards(American Express, Mastercard, Visa) and PayPal, Sezzle as payment methods.

Sorry, our payment methods don't support using multiple cards or payment methods on one order.

Currently we only have online sales channels and our company located in tax-free states, so you don't need to pay for taxes at the moment.